Ruissimo
Registered Member
- Joined
- Aug 22, 2010
- Messages
- 1,665
- Reaction score
- 217
- Points
- 63
- Genesis Model Type
- Genesis G70
Sigh.
It's been a little over four months since I bought my R Spec... and I'm finally having one of those nightmare service situations I was hoping wouldn't plague my Hyundai as they continuously did my Volkswagen.
Here's the scoop:
Last week
I took the car in for a 3,750 oil change. They did their usual checks, and told me (as expected) that the brakes, tires, fluids and everything else was tip-top. I had them look at my driver's window, however. I told them that there was road noise when the window was all the way up, and that by "tapping" the window button down slightly, the window would seal and the road noise would go away. When I picked up the car, they said "they couldn't replicate the problem". Whatever, I can deal.
Saturday
As I am pulling into my garage, I felt a stiffness in the steering. At first I chucked it up to the aging of the driveway - it's clearly worn down where near the wheels "track" as I pull into the garage. It bothered me a little... but life goes on.
Monday
However, on Monday, I felt it again pulling out of the garage, and then again pulling into my parking spot at work. This was WAY more noticeable, however, and I called my dealer to set an appointment. They were busy due to the holiday, but agreed to take a look at it Thursday. Between Monday and Thursday, I tried to drive my wife's car, as I was worried enough about the steering to avoid driving needlessly. A couple of times, the stiffness gave way to an almost complete "stop", or "bump" in the steering. This was only noticeable at low speeds. However, even normal driving was feeling much heavier than usual.
Thursday
I dropped off the car. I told the lady at the desk that I was waiting in the lobby so that I could show the tech what the issues were. Tech comes out, and asks me to show him. I asked what had he looked at first, and he said, "nothing, I wanted to see it from you first." Fine.
We go in the car, I turn it on, and I show him the steering is stiff. He says, "I don't feel anything". I try again, and this time, I feel the stiffness AND the bump." He didn't see it, tries himself, and says, "Nothing. Seems fine". I ask him to check a few things and make sure there isn't a problem, and while we're out, can he check the window. We go for a test drive - he drives, and "can't hear any wind noise". (REALLY???) I ask him to tap the window, and he opens it instead. At this point, I'm losing my patience, so I ask him to go back and check the steering. I told him "I wasn't making this up... and I wouldn't waste my time or his if I wasn't concerned." He responds with a cold "Well OBVIOUSLY!"
A couple hours later, I get my car back. He said he reset the steering (something or other). I don't recall what he called it exactly, but it must have been off a little, since he took the trouble of resetting it. I drive home, and the steering is unchanged.
Today
I pull out of the garage, and I have NO POWER STEERING WHATSOEVER. Gone. Not only that, it's worse... I can barely turn the wheel, power steering or no.
I called Hyundai Roadside Assistance, and asked for a tow to the dealer (3 or 4 miles from my house, not too bad). I turn the car off, I wait 5 minutes, turn it on again, and check the steering. Still not working.
Tow truck arrives 30 minutes later... and I turn the car on. Steering is working again. OF COURSE IT IS. The dude checks the power steering fluid, and it's fine. I had checked it myself every day for a week, and it was always fine. I told him no need to tow it, I'll drive it to the dealer, but ask him if he can follow me JUST IN CASE. He agrees.
First intersection we run into, he goes the other way!!!!
Oo
I get to the dealer, lady looks at me like I'm nuts. The tech from yesterday sees me and hides in the garage. I left the car. I asked them to pretty please (with sugar on top) find out what is wrong with my car. Lady was really nice.
The waiting is killing me.
The honeymoon is over. I don't love her any less... but the spark is gone.
It's been a little over four months since I bought my R Spec... and I'm finally having one of those nightmare service situations I was hoping wouldn't plague my Hyundai as they continuously did my Volkswagen.
Here's the scoop:
Last week
I took the car in for a 3,750 oil change. They did their usual checks, and told me (as expected) that the brakes, tires, fluids and everything else was tip-top. I had them look at my driver's window, however. I told them that there was road noise when the window was all the way up, and that by "tapping" the window button down slightly, the window would seal and the road noise would go away. When I picked up the car, they said "they couldn't replicate the problem". Whatever, I can deal.
Saturday
As I am pulling into my garage, I felt a stiffness in the steering. At first I chucked it up to the aging of the driveway - it's clearly worn down where near the wheels "track" as I pull into the garage. It bothered me a little... but life goes on.
Monday
However, on Monday, I felt it again pulling out of the garage, and then again pulling into my parking spot at work. This was WAY more noticeable, however, and I called my dealer to set an appointment. They were busy due to the holiday, but agreed to take a look at it Thursday. Between Monday and Thursday, I tried to drive my wife's car, as I was worried enough about the steering to avoid driving needlessly. A couple of times, the stiffness gave way to an almost complete "stop", or "bump" in the steering. This was only noticeable at low speeds. However, even normal driving was feeling much heavier than usual.
Thursday
I dropped off the car. I told the lady at the desk that I was waiting in the lobby so that I could show the tech what the issues were. Tech comes out, and asks me to show him. I asked what had he looked at first, and he said, "nothing, I wanted to see it from you first." Fine.
We go in the car, I turn it on, and I show him the steering is stiff. He says, "I don't feel anything". I try again, and this time, I feel the stiffness AND the bump." He didn't see it, tries himself, and says, "Nothing. Seems fine". I ask him to check a few things and make sure there isn't a problem, and while we're out, can he check the window. We go for a test drive - he drives, and "can't hear any wind noise". (REALLY???) I ask him to tap the window, and he opens it instead. At this point, I'm losing my patience, so I ask him to go back and check the steering. I told him "I wasn't making this up... and I wouldn't waste my time or his if I wasn't concerned." He responds with a cold "Well OBVIOUSLY!"
A couple hours later, I get my car back. He said he reset the steering (something or other). I don't recall what he called it exactly, but it must have been off a little, since he took the trouble of resetting it. I drive home, and the steering is unchanged.
Today
I pull out of the garage, and I have NO POWER STEERING WHATSOEVER. Gone. Not only that, it's worse... I can barely turn the wheel, power steering or no.
I called Hyundai Roadside Assistance, and asked for a tow to the dealer (3 or 4 miles from my house, not too bad). I turn the car off, I wait 5 minutes, turn it on again, and check the steering. Still not working.
Tow truck arrives 30 minutes later... and I turn the car on. Steering is working again. OF COURSE IT IS. The dude checks the power steering fluid, and it's fine. I had checked it myself every day for a week, and it was always fine. I told him no need to tow it, I'll drive it to the dealer, but ask him if he can follow me JUST IN CASE. He agrees.
First intersection we run into, he goes the other way!!!!
Oo
I get to the dealer, lady looks at me like I'm nuts. The tech from yesterday sees me and hides in the garage. I left the car. I asked them to pretty please (with sugar on top) find out what is wrong with my car. Lady was really nice.
The waiting is killing me.
The honeymoon is over. I don't love her any less... but the spark is gone.
