My Service Department treats me like a King

ctrcbob · #1 10-15-2009, 04:21 PM

A while back, I posted that the Hyundai Help Line in California was next to worthless. When I kept after them that I was having problems with
(1) my door not unlocking with the door button, after sitting in the hot sun, (2) and that once in a while, I lost my audio on startup and it would not come back until the car had been shut off for a few minutes. The California Help line was no help at all, worthless, other than telling me the dealer must see the problem and take it to them.

OK, after informing my dealer a few times, (but problem never acting up at the dealer - so whats new), my dealer Genesis Technician, talked with his Service Tech Line, and told them about my two problems. (Note that this is the Genesis TECHNICIAN, not the Service Writer, or Service Manager). Voila, his Service Tech Line authorized the Technician to change out both the driver door handle that was giving me problems, and the Audio Amplifier.

Changed out the Door handle (before I went North), making sure that I would park car in the hot Florida Sun. After my return, again parked car in hot Florida Sun. DOOR HANDLE NOW WORKS PERFECT.

Amplifier was backordered, came in while I was away, so I went in today and Genesis Technician changed it out. Latest Amp, with part number that ends with SLT. Everything working fine. Did not lose any DIS information and all I can do is hope that this corrects my audio problem.

The point I am making is that my Hyundai Dealer Service Department,
Orlando Hyundai, TREATS ME LIKE A KING. Their Genesis Technician knows what he is doing, and he keeps me informed. I try to keep out of his way, but if I ask, he allows me to watch. (however I go drink their coffee as I don't want to make a pest of myself <grin>).

They are not upscale. No gormet coffee or cafe in the place, only great service, and whenever I get my oil changed, great prices. They also have a great Parts Department for anything I've ordered. Their Sales Department is like any other Sales Departments, trying to get the most from you, but I've been dealing with their Service and Parts Departments.

I'm a happy camper.

crupp · #2 10-15-2009, 04:27 PM

Glad to hear you had such a good experience from your dealer. I also have never had a problem in dealing my local guys and seem to be treated better than average. The GM came out last time to see how I was doing! You're right it's not a fancy or really clean place. But, I don't plan on being there that often

jwaters943 · #3 10-15-2009, 05:08 PM

My dealership also is quite good. Maybe not as good as yours, but definitely well above average (Lithia Hyundai of Reno). The dealership I purchased from (Hyundai of Roseville) sucks! BOO!

OBCT · #4 10-15-2009, 06:40 PM

Seeing as we're on the topic...

Our San Jose area dealer has been good to us - Capitol Volkswagen Hyundai Suzuki (strange triumvirate, I know). No glaring positives or negatives to report, but overall a very good experience so far. Would recommend.

***scottdk*** · #5 10-16-2009, 01:14 AM

Good stories to hear everyone! I've stated before that I have had a great dealership experience, but the GM of Walser Hyundai (sells only Hyundai's) always makes sure to say hi and most of the time will chat with me about the auto industry. He is a car nut like myself and we love many other cars besides Hyundai cars and is very personable. Good experience.

ctrcbob · #6 02-23-2010, 07:59 PM

Adding this to an old thread.

Went to my dealer today, Orlando Hyundai, to check on information about Navigation Discs. (this is in another thread). While there, I mentioned to my favorate Parts guy that when I had my oil changed a couple months ago, they overcharged me because I purchased something to take with me, and the parts guy included it on the Repair Order, and when the bill was made out, the computer shows that they installed the part, not that I carried it out with me. After I showed them the bill from back then, and after talking with the Service Manager, I asked them if they would "comp" me, as I want to buy an engine air filter. Service Manager told the Parts man to give me an engine air filter (to carry out) and to bill the filter to him, the Service Manager.

Love these guys. Parts guy, Genesis Technician, Service Manager, and all THREE Servoce Writers TREAT ME LIKE A KING.

jwaters943 · #7 02-23-2010, 08:47 PM

Yeah, well I got a free Genesis key chain from my parts guy so neener-neener!

Seriously though, I'm glad to hear your dealership treats your right and actually values your business!

ctrcbob · #8 02-23-2010, 10:20 PM

I value them enough that I took a real loooooong look today at a 2011 Sonata, just in case I got crazy and wanted to trade the Continental. (Or for the day that I MUST trade the Continental).

While there, I spotted a very dirty 09 Genesis 4.6 Tech with a sign on the window stating (not exact words) Not for sale, and something about going or coming from Auction. This 4.6 was a medium blue, a color I had not seen before. (Nice color). Service did not know anything about the car, so I asked my favorate salesperson who said that the car does not belong to them and that it is just being stored there, (perhaps to fix something???) and then going to auction. Said they or someone else would buy the car from the auction. Well, my mind was working overtime thinking that I would not mind buying it for my wife. Although in the past, my wife did not like my Genesis, and would never think of trading her Continental, lately, I've been having her drive my Genesis, and believe it or not, she is getting to like it. (except for not being able to see forward beyond the side view mirrors).

Well the point is that yes, I would buy another car there because of the great way their service department treats me and my car.