Effin Ponderous
Getting familiar with the group...
First I must appologize for all of the individual threads, but for some reason every time I try to post something in an open thread I get this:
I went to Brad Benson Hyundai in NJ because I heard some advertising on the radio that I liked for a change. Instead of staying local, I drove the 40 miles to his dealership. They also had 30 Genesis sedans on the lot so it seemed I would have a good choice. I started out with a test drive of a 4.6 tech. The ride wasn't as good as the 2007 Camry I drove there in. I have read about the issues with the suspension and decided to try a 3.8 to see where the differences were.
The 4.6 rode as if it had bad rear struts. There seemed to be too much bouncing but primarily from the back. The 3.8 actually rode better as far as the bouncing was concerned, but it was still too harsh for my taste. So for the heck of it, I drove a different 4.6 afterwards to see if there was any difference. It wasn't quite as bouncy, but still not good. Everything else on the car was terrific. All of the toys were done well...each button and knob within reach...I would give her a 10 for the money, but the ride kept me from immediately saying I wanted it. But at the salesman's pleading I went in to "throw some numbers around" and that's where it all went bad.
My sales rep was a younger kid from Staten Island. A little too cocky, but not terrible. I explained to him and his fast talking sales manager that I buy cars every year or two and completely understand how the game works, even down to the F&I guys. I stated that I wasn't there to play games, and they had one opportunity to give me the right numbers the first time. I wanted to know how much for my trade, and how much for the car. I specifically said that I didn't want to talk about monthly payments until we got past the pricing, but also mentioned that if they couldn't get near my magic number (monthly payment) that we shouldn't waste my time or theirs. I understand basic math, and if it doesn't work, it doesn't work...no problem. I also mentioned that I didn't want them to run my credit if they wouldn't be close because too many inqireys hurts your rating. So off goes Mr. fast talker for a while and comes back to the desk with his arms in the air like a ref does when a field goal is kicked. I sit back down and the guy throws a monthly payment of $150 more per month than I told them my limit was. I looked at him and said "I didn't want to talk payment unless you had the payoff and the sales numbers". He said something to the effect of "so does your wife need to be here to give the okay or are you able to make your own decisions. I said look...I make my own decisions, but if you are trying to push me in to a car by playing the testosterone game, your playing with the wrong guy; now let's see the numbers. He says...well the payoff on your 07 Camry (with 12,000 miles) is like 12 or 13. I said, well there's a big difference between the two, which one is it? He starts to throw a bunch of other BS at me and I ask him what about the price of the car? He says, I don't have that yet.
At this point I'm pissed. I asked him for three things and warned him not to play the game with me, and he did everything I asked him not to do. I looked at him and voiced my dis-pleasure to him and he proceeded to tell my why I was wrong until I told him to shut up and listen. I continued by saying if you don't have the price of the car, how can you come to me with any payment amount? His answer was that we would work it out later. I asked for my keys so I could leave and all they did was argue with me. 5 minutes of asking both the salesman and his sales manager and they just kept trying to get me to hear them out, but I was done. Now I start yelling (which I have never done before in any dealership anywhere) get me my Effin keys. So another manager comes over and wants me to explain to him what the problem is and I ask him at least 5 times for my keys, and he just keeps repeating; maybe I can help get you in to the car. AT that point I threatened to call the cops if that was what it would take to get my keys. The third guy wouldn't give up. I walked outside to keep from exploding on them and now a 4th manager walks out to me. He explains that he had been watching the situation and appologized for what had happend. He had my keys in his hand, but wanted to see if there was any way of salvaging the situation. I said yes...give me my keys. This guy was hell bent on giving me numbers and threw out the old...if I can meet the numbers you are looking for will you buy a car? This wasn't just badgering, it was insanity. I explained that if he could get to the right number, that meant that they were trying to screw me for an extra $150 per month at 84 months...totalling over $12,000 and I won't do business with a company like that. Still the guy wouldn't quit. He WANTED to give me the numbers I had asked for. I told him to call me with them, but he insisted I wait for them so at least I would know. So they went inside, and walked to my car and drove away. So they called my cell phone three times and finally left a message. The floor manager actually tried to make me feel guilty for leaving in the beggining of the message and then threw out the numbers. The sad thing is, that based on those numbers they would have been close enough for me to make the deal. But they blew it. I wouldn't buy a car from them at 50% off of MSRP.
Understand that I expect they may somehow see this thread because they are "big on the boards" so I have not exagerated in the least, and in fact have left alot off. I have purchased over 25 cars in my life and have never had such a bad experience. I would like to chalk it up to one bad apple, there were at least three...I haven't made my mind up yet on the original kid.
It dawned on me that you rarely get treated right by guys who push paper. Maybe Hyundai should think about seperate dealerships for their high end cars. I think I may have to go back to Infiniti, or maybe give Lexus a shot.
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I went to Brad Benson Hyundai in NJ because I heard some advertising on the radio that I liked for a change. Instead of staying local, I drove the 40 miles to his dealership. They also had 30 Genesis sedans on the lot so it seemed I would have a good choice. I started out with a test drive of a 4.6 tech. The ride wasn't as good as the 2007 Camry I drove there in. I have read about the issues with the suspension and decided to try a 3.8 to see where the differences were.
The 4.6 rode as if it had bad rear struts. There seemed to be too much bouncing but primarily from the back. The 3.8 actually rode better as far as the bouncing was concerned, but it was still too harsh for my taste. So for the heck of it, I drove a different 4.6 afterwards to see if there was any difference. It wasn't quite as bouncy, but still not good. Everything else on the car was terrific. All of the toys were done well...each button and knob within reach...I would give her a 10 for the money, but the ride kept me from immediately saying I wanted it. But at the salesman's pleading I went in to "throw some numbers around" and that's where it all went bad.
My sales rep was a younger kid from Staten Island. A little too cocky, but not terrible. I explained to him and his fast talking sales manager that I buy cars every year or two and completely understand how the game works, even down to the F&I guys. I stated that I wasn't there to play games, and they had one opportunity to give me the right numbers the first time. I wanted to know how much for my trade, and how much for the car. I specifically said that I didn't want to talk about monthly payments until we got past the pricing, but also mentioned that if they couldn't get near my magic number (monthly payment) that we shouldn't waste my time or theirs. I understand basic math, and if it doesn't work, it doesn't work...no problem. I also mentioned that I didn't want them to run my credit if they wouldn't be close because too many inqireys hurts your rating. So off goes Mr. fast talker for a while and comes back to the desk with his arms in the air like a ref does when a field goal is kicked. I sit back down and the guy throws a monthly payment of $150 more per month than I told them my limit was. I looked at him and said "I didn't want to talk payment unless you had the payoff and the sales numbers". He said something to the effect of "so does your wife need to be here to give the okay or are you able to make your own decisions. I said look...I make my own decisions, but if you are trying to push me in to a car by playing the testosterone game, your playing with the wrong guy; now let's see the numbers. He says...well the payoff on your 07 Camry (with 12,000 miles) is like 12 or 13. I said, well there's a big difference between the two, which one is it? He starts to throw a bunch of other BS at me and I ask him what about the price of the car? He says, I don't have that yet.
At this point I'm pissed. I asked him for three things and warned him not to play the game with me, and he did everything I asked him not to do. I looked at him and voiced my dis-pleasure to him and he proceeded to tell my why I was wrong until I told him to shut up and listen. I continued by saying if you don't have the price of the car, how can you come to me with any payment amount? His answer was that we would work it out later. I asked for my keys so I could leave and all they did was argue with me. 5 minutes of asking both the salesman and his sales manager and they just kept trying to get me to hear them out, but I was done. Now I start yelling (which I have never done before in any dealership anywhere) get me my Effin keys. So another manager comes over and wants me to explain to him what the problem is and I ask him at least 5 times for my keys, and he just keeps repeating; maybe I can help get you in to the car. AT that point I threatened to call the cops if that was what it would take to get my keys. The third guy wouldn't give up. I walked outside to keep from exploding on them and now a 4th manager walks out to me. He explains that he had been watching the situation and appologized for what had happend. He had my keys in his hand, but wanted to see if there was any way of salvaging the situation. I said yes...give me my keys. This guy was hell bent on giving me numbers and threw out the old...if I can meet the numbers you are looking for will you buy a car? This wasn't just badgering, it was insanity. I explained that if he could get to the right number, that meant that they were trying to screw me for an extra $150 per month at 84 months...totalling over $12,000 and I won't do business with a company like that. Still the guy wouldn't quit. He WANTED to give me the numbers I had asked for. I told him to call me with them, but he insisted I wait for them so at least I would know. So they went inside, and walked to my car and drove away. So they called my cell phone three times and finally left a message. The floor manager actually tried to make me feel guilty for leaving in the beggining of the message and then threw out the numbers. The sad thing is, that based on those numbers they would have been close enough for me to make the deal. But they blew it. I wouldn't buy a car from them at 50% off of MSRP.
Understand that I expect they may somehow see this thread because they are "big on the boards" so I have not exagerated in the least, and in fact have left alot off. I have purchased over 25 cars in my life and have never had such a bad experience. I would like to chalk it up to one bad apple, there were at least three...I haven't made my mind up yet on the original kid.
It dawned on me that you rarely get treated right by guys who push paper. Maybe Hyundai should think about seperate dealerships for their high end cars. I think I may have to go back to Infiniti, or maybe give Lexus a shot.
Nothing more to say. If I lived in that area I'd never give Brad Benson the privilege of my patronage.
